las vegas hilton at resorts world casino

The line at front desk staff was always long, and they had minimal training to be able to help with issues. There never was Concierge to be found, nor a house phone to talk with someone to expedite things. Unfortunately the hotel is understaffed and undertrained. In the end I was told to use the plastic key as the normal process more reliable than the high tech option. The online key unfortunately rarely worked and I repeatedly waited in line at the front desk so that they could reset my digital key. The online process also meant not having to go to the front desk as your phone had a digital key to access your room. I was expecting only a resort fee and tax addon. In addition to a double charge for the room, there was a significant hold for deposit and resort fees. Once I entered my credit details there were charges going through on my credit card, even though the room was prepaid through a package. What was an easy straightforward process was a nightmare. I gave credit details and chose my room online. I used the online checkin with the Hilton app. There were too many issues that went wrong: Finest Punta Cana By The Excellence Collection All Inclusive.

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Las vegas hilton at resorts world casino